Frequently Asked Questions

Testimonials & FAQs

Step 1
Send us a request
Tell us what support is needed, where the service is required, and anything important about timing, access, health, safety or funding. You can submit a request for yourself, or on behalf of someone else if you are authorised to act for them.
Step 2
We review and organise the details
We review the request, confirm what is needed and create or update your client record. If anything is unclear, we contact you before moving ahead. No guesswork. Revolutionary, apparently.
Step 3
We arrange the right provider
We match the job with a suitable provider based on the service, location, availability and any notes you have shared. Once the provider confirms availability, we confirm the booking details with you.
Step 4
The service is completed
The provider attends the home and completes the agreed work. Where needed, completion notes or images are recorded, and you receive confirmation once the job is complete. Services After Serving keeps visibility across the process, so things stay clear from request to completion.
Process and workflow
DVA Form Resources
D9319 Form
Claim for Household Services Compensation
This form is to be completed and submitted to DVA so it can assess suitability for the reasonable cost of household services. You may be eligible if you are unable to manage household tasks because of service related injuries or conditions and are assessed as having a reasonable requirement
testimonials

Margaret
Quick replies, clear communication and the right support arranged without stress.
Peter
They made the whole process simple and kept me updated throughout.
Janice
The provider was friendly, professional and did exactly what was needed.
Robert
Helpful, reliable and easy to deal with from the first message.
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