top of page

Frequently Asked Questions

Garden Rake on Grass

Testimonials & FAQs

Vacuuming Living Room

Step 1

Send us a request

Tell us what support is needed, where the service is required, and anything important about timing, access, health, safety or funding. You can submit a request for yourself, or on behalf of someone else if you are authorised to act for them.

Step 2

We review and organise the details

We review the request, confirm what is needed and create or update your client record. If anything is unclear, we contact you before moving ahead. No guesswork. Revolutionary, apparently.

Step 3

We arrange the right provider

We match the job with a suitable provider based on the service, location, availability and any notes you have shared. Once the provider confirms availability, we confirm the booking details with you.

Step 4

The service is completed

The provider attends the home and completes the agreed work. Where needed, completion notes or images are recorded, and you receive confirmation once the job is complete. Services After Serving keeps visibility across the process, so things stay clear from request to completion.

Process and workflow

DVA Form Resources

D9353 Form

Activities of Daily Living Assessment

This form is to be completed by a suitably qualified Occupational Therapist engaged by DVA to undertake an assessment of the person's ability to undertake tasks which are required for the proper running and maintenance of their household.

D9319 Form

Claim for Household Services Compensation

This form is to be completed and submitted to DVA so it can assess suitability for the reasonable cost of household services. You may be eligible if you are unable to manage household tasks because of service related injuries or conditions and are assessed as having a reasonable requirement

testimonials

DVA home.png

Margaret

Quick replies, clear communication and the right support arranged without stress.

Peter

They made the whole process simple and kept me updated throughout.

Janice

The provider was friendly, professional and did exactly what was needed.

Robert

Helpful, reliable and easy to deal with from the first message.

Reach Out

Business Info

A.

Head Office : Melbourne Victoria Australia

How can we help?

bottom of page