Privacy Policy

Privacy Policy

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Effective Date: 01 July 2026

Services After Serving (“Services After Serving”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a transparent, secure and responsible manner.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, enquire about our services, engage us to coordinate household services, or otherwise interact with our business.

By using our website or services, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

1. Our Commitment

We are committed to respecting your privacy and handling personal information in accordance with applicable Australian privacy laws, including the Australian Privacy Principles (APPs) where they apply.

2. Information We Collect

Depending on your interaction with us, we may collect:

Personal Information

• Full name

• Date of birth (where required)

• Residential and postal address

• Email address

• Telephone number

• Emergency contact details

• Preferred communication methods

Service Information

• Household service requests

• Appointment details

• Property access information

• Service history

• Feedback and complaints

• Photographs relating to completed work (where appropriate)

Government Funding Information

Where services are funded by a government program, we may collect information necessary to verify eligibility and administer funded services, including:

• Client reference numbers

• Funding approvals

• Referral information

• Authorised representatives

• Other information required by the relevant funding body

Service Provider Information

For contractors and service providers, we may collect:

• Contact details

• Qualifications and licences

• Insurance information

• Background check information where required

• Australian Business Number (ABN)

• Banking details for payment

• Invoices and payment records

Website Information

When visiting our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Cookies and similar technologies

• Website usage statistics

3. How We Collect Information

We collect information directly from you when you:

• complete online forms;

• request a quote;

• book services;

• contact us by phone, email or online;

• create an account;

• subscribe to communications;

• apply to become a service provider.

We may also receive information from authorised representatives, referral organisations, funding bodies or other third parties where permitted by law or with your consent.

4. Why We Collect Your Information

We collect personal information to:

• coordinate household services;

• verify funding eligibility;

• schedule appointments;

• communicate with clients and service providers;

• process payments and invoices;

• improve our services;

• respond to enquiries;

• resolve complaints;

• meet legal and contractual obligations;

• protect the safety of clients, providers and staff.

5. Disclosure of Personal Information

We may disclose your personal information where reasonably necessary to:

• independent service providers delivering your requested services;

• payment processors;

• accounting and bookkeeping providers;

• cloud software providers;

• IT service providers;

• insurers;

• legal advisers;

• government agencies or funding bodies where authorised or required;

• regulators, courts or law enforcement where required by law.

We do not sell personal information to third parties.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Measures may include:

• secure cloud-based systems;

• password protection;

• encrypted communications where appropriate;

• restricted staff access;

• secure backup procedures;

• regular software updates.

While we take reasonable precautions, no electronic system can be guaranteed to be completely secure.

7. Cookies

Our website may use cookies and similar technologies to:

• improve website functionality;

• remember user preferences;

• measure website traffic;

• enhance user experience;

• analyse website performance.

Most browsers allow cookies to be disabled; however, some website functionality may be affected.

8. Marketing Communications

With your consent where required, we may send information regarding:

• service updates;

• newsletters;

• promotions;

• new services;

• community information.

You may unsubscribe from marketing communications at any time.

9. Accessing and Correcting Your Information

You may request access to personal information we hold about you.

You may also request correction of inaccurate, incomplete or outdated information.

Requests should be made using the contact details below.

We may require proof of identity before providing access.

10. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• provide our services;

• comply with legal obligations;

• meet taxation and accounting requirements;

• resolve disputes;

• enforce our agreements.

When information is no longer required, it will be securely destroyed or de-identified where appropriate.

11. Overseas Disclosure

Some technology providers used to operate our business may store information on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy obligations.

12. Children’s Privacy

Our services are intended for adults.

Where information relating to a child is collected, it will generally be provided by a parent, guardian or authorised representative and used only for lawful purposes connected with our services.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of those websites independently.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website and will take effect immediately upon publication unless otherwise stated.

15. Contact Us

If you have questions, concerns or wish to exercise your privacy rights, please contact:

Services After Serving

Email: info@servicesafterserving.com.au

16. Privacy Complaints

If you believe we have breached your privacy, please contact us in writing with details of your complaint.

We will acknowledge your complaint, investigate the matter and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) in accordance with applicable law.

17. Acceptance

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal information as described above.