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Effective Date: 01 July 2026

Welcome to the Services After Serving website (“Website”). These Terms and Conditions govern your access to and use of our Website and services.

By accessing this Website or using our services, you agree to be bound by these Terms and Conditions.

1. About Us

Services After Serving (“we”, “our”, “us”) provides coordination and management of household support services for eligible clients throughout Australia, including veterans, families, seniors, people with disabilities and privately paying clients.

We arrange independent service providers to deliver services including, but not limited to:

• Cleaning

• Gardening

• Lawn mowing

• Window cleaning

• Gutter cleaning

• Laundry

• Ironing

• Meal preparation

• Shopping assistance

• Minor household maintenance

• Solar panel cleaning

• Firewood management

• Other approved household services

2. Eligibility

By using our services you confirm that:

• you are at least 18 years of age or have legal authority to act on behalf of the client;

• information you provide is true and accurate;

• you have authority to request services;

• where government funding is used, you meet the relevant eligibility requirements.

3. Service Requests

Submitting a request does not guarantee service availability.

Services are subject to:

• provider availability;

• geographic servicing areas;

• weather conditions;

• safety considerations;

• funding approval where applicable.

We reserve the right to decline or reschedule services where necessary.

4. Independent Service Providers

Services After Serving coordinates household services.

Unless otherwise stated in writing, service providers may operate as independent contractors and are responsible for performing the services allocated to them.

We undertake reasonable screening and onboarding of providers but do not guarantee any particular outcome.

5. Quotes and Pricing

Pricing may vary depending upon:

• property size;

• service complexity;

• travel distance;

• urgency;

• materials required.

All prices are quoted in Australian Dollars (AUD).

Where additional work is requested beyond the original booking, additional charges may apply.

6. Government Funded Services

Where services are funded under a government program (including DVA programs):

• funding approval remains the responsibility of the client;

• funding may be verified prior to service delivery;

• if funding is declined or unavailable, the client may become personally responsible for payment.

7. Client Responsibilities

Clients agree to:

• provide safe access to the property;

• disclose hazards;

• secure pets where necessary;

• provide accurate booking information;

• notify us of any cancellations;

• ensure utilities required to complete the work are available.

8. Safety

Providers may refuse to perform work where:

• conditions are unsafe;

• abuse or harassment occurs;

• illegal activities are present;

• weather creates unacceptable risk;

• appropriate equipment cannot be used safely.

Safety decisions are final.

9. Cancellations

Clients should provide reasonable notice if cancelling or rescheduling.

Late cancellations or failure to provide property access may incur cancellation fees where permitted by law or applicable funding rules.

10. Payments

Private clients agree to pay invoices within the stated payment terms.

Late payments may incur:

• recovery costs;

• interest where permitted by law;

• suspension of future services.

Government-funded services will be billed in accordance with relevant funding arrangements.

11. Refunds

Refund requests will be assessed individually.

Where services have been delivered as agreed, refunds may not be available.

Nothing in these Terms limits any rights available under Australian Consumer Law.

12. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any consumer rights available under applicable legislation.

13. Property Damage

Clients should notify us promptly if damage is believed to have occurred.

We will investigate reported incidents.

We are not liable for:

• pre-existing damage;

• normal wear and tear;

• deterioration due to age;

• hidden defects;

• events outside our reasonable control.

14. Limitation of Liability

To the maximum extent permitted by law:

• indirect losses;

• consequential losses;

• loss of profits;

• loss of opportunity;

• emotional distress

are excluded.

Where liability cannot legally be excluded, our liability is limited to the maximum extent permitted by law.

15. Website Information

Information published on this Website is provided for general information only.

While reasonable care is taken to maintain accuracy, we do not guarantee the Website is free from errors or omissions.

16. Intellectual Property

All Website content including:

• logos;

• graphics;

• photographs;

• text;

• documents;

• branding;

• software;

remains the property of Services After Serving unless otherwise stated.

No material may be reproduced without written permission.

17. Privacy

Your privacy is important to us.

Collection, storage and use of personal information is governed by our Privacy Policy.

18. Third Party Websites

This Website may contain links to external websites.

We are not responsible for third-party content or services.

19. Changes to Services

We reserve the right to:

• change services;

• modify pricing;

• discontinue offerings;

• amend operating procedures

without prior notice where reasonably necessary.

20. Website Availability

We do not guarantee uninterrupted access to the Website.

Maintenance, technical issues or circumstances beyond our control may affect availability.

21. Force Majeure

We are not liable for delays or failure to perform arising from events beyond our reasonable control including:

• floods;

• fires;

• pandemics;

• severe weather;

• industrial action;

• government restrictions;

• power failures.

22. Termination

We may suspend or terminate access to our services where:

• these Terms are breached;

• abusive behaviour occurs;

• fraudulent information is provided;

• payment obligations are not met;

• safety concerns arise.

23. Governing Law

These Terms are governed by the laws of the State of Victoria and the Commonwealth of Australia.

Any disputes shall be subject to the jurisdiction of the courts of Victoria.

24. Contact Us

Services After Serving

Email: info@servicesafterserving.com.au

25. Acceptance

By using this Website or engaging our services, you acknowledge that you have read, understood and agree to these Terms and Conditions.

Client and Service Provider Terms & Conditions

For individual Terms and Conditions for Clients and Service Providers, please refer to the relevant Service Agreement.