Accessibility Statement

Effective Date: 01 July 2026

At Services After Serving, we are committed to providing an inclusive, accessible and welcoming experience for all individuals. We believe everyone should be able to access our information, communicate with us and use our services with dignity, independence and confidence.

We continually work to improve the accessibility and usability of our website and the services we provide.

Our Commitment

We aim to make our website and services accessible to all people, including:

• Veterans and their families

• Older Australians

• People living with disability

• People with temporary injuries or impairments

• People using assistive technologies

• People with limited digital experience

Our goal is to reduce barriers and make it as easy as possible for clients to request and receive household support.

Website Accessibility

We strive to design and maintain our website in accordance with recognised accessibility best practices, including the principles of the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, wherever reasonably practicable.

This includes efforts to provide:

• Clear and consistent navigation

• Plain English content

• Readable fonts and appropriate colour contrast

• Responsive design for desktop, tablet and mobile devices

• Keyboard-accessible navigation where possible

• Alternative text for meaningful images

• Clearly labelled forms and buttons

• Logical heading structures

• Compatibility with commonly used screen readers and assistive technologies

We recognise that accessibility is an ongoing process and continue to review and improve our website over time.

Alternative Ways to Access Our Services

If you are unable to use our website or require assistance, we are happy to provide information or complete bookings through alternative methods, including:

• Telephone

• Email

• Written correspondence

• Assistance from an authorised representative, family member or support person (with your consent)

Where reasonable, we will make adjustments to accommodate individual accessibility needs.

Communication Support

If you require information in an alternative format or need additional assistance communicating with us, we encourage you to contact us.

Where reasonably practicable, we will work with you to provide information in a format that better meets your needs.

Continuous Improvement

We regularly review our website and business processes to identify opportunities to improve accessibility.

Feedback from clients, service providers and website users helps us continue improving the accessibility of our services.

Third-Party Services

Some features on our website may be provided by third-party software providers, including booking systems, payment gateways, maps or customer portals.

While we endeavour to use providers that support accessible design, we cannot guarantee the accessibility of third-party websites or services that we do not control.

Compatibility

Our website is designed to function on current versions of major web browsers and modern mobile devices.

If you experience compatibility issues, please let us know so we can investigate and assist where possible.

Feedback

We welcome feedback regarding the accessibility of our website or services.

If you encounter any accessibility barriers or have suggestions for improvement, please contact us.

Services After Serving

Email: info@servicesafterserving.com.au

We aim to acknowledge accessibility enquiries promptly and will make reasonable efforts to resolve identified issues as quickly as practicable.

Our Commitment to Respect

Services After Serving is committed to treating every client, family member, representative, service provider and visitor with respect, fairness and dignity.

We strive to provide services that are inclusive, responsive and accessible to all members of our community, regardless of age, disability, cultural background, gender, religion or personal circumstances.